Unilakes Technical Support is available 24/7, 365 days a year, across every regional office, backed by a real-time fault monitoring and escalation matrix.
Speak directly with the support team, 24/7.
For non-urgent requests and follow-ups.
Open and track a support ticket, or browse the knowledge base, any time.
Open Help Desk →Use the chat bubble in the corner of any page on this site for a quick answer.
Support isn't a separate team bolted onto delivery, it's the same people who built the system, with issues escalated through a clear matrix when they need deeper expertise.
Level 1 support for every product, escalating to level 2 and level 3 engineers for network faults, MPLS architecture, and complex configuration issues.
A dedicated relationship team tracking first-call resolution, escalation rates, and satisfaction, with continuous quality-assurance audits.
A full-service contact centre of 70+ staff handling provisioning, billing, credit management, and compliance in one place.
Real-time fault monitoring and an on-call escalation matrix, so the right engineer is already looped in before you have to ask.