Case Study — Venue Management

Kalgoorlie restaurant

Service now runs on connectivity sized for busy periods rather than average ones, with orders, payments and guest wifi no longer competing for the same line.

IndustryVenue Management
Product usedUnified Communications Suite
Solution layerNetwork & Connectivity
EngagementConnectivity & communications rollout
Challenge Solution Result

Business context

A Kalgoorlie restaurant serving its local community, running phone orders, in-house dining and payments on infrastructure that hadn't been reviewed since it was first set up.

The connectivity upgrade was scheduled around service hours to avoid disrupting trade.

Problem statement

A local restaurant needed its phone-in orders, EFTPOS and guest wifi running reliably on a single connection during service hours, without one function slowing down the others at busy times.

One connection was carrying orders, payments and guest wifi at once.

Solution delivered

We deployed business-grade connectivity with a managed phone line for orders and reservations, keeping payment traffic separated from guest wifi and phone-in order calls.

Technology stack

Business-grade fibre/nbn connectivity, managed phone line for orders and reservations, guest wifi separated from point-of-sale traffic.

Business result

Service now runs on connectivity sized for busy periods rather than average ones, with orders, payments and guest wifi no longer competing for the same line.

Unified Communications Suite

The Application behind this deployment.

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Venue Management

See the full Venue Management vertical this case study belongs to.

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