Peak-hour dropouts stopped affecting payments and bookings, and the venue now has a single point of contact for connectivity and phone issues instead of juggling separate providers.
A well-known venue in the heart of Kalgoorlie, offering a relaxed atmosphere and an extensive range of wines, beers and cocktails, needed connectivity that could keep up with a genuinely busy night without payments or bookings dropping out.
The rollout was scheduled around service hours to avoid any disruption to trade, with the new setup validated during a live peak period before the old connection was decommissioned.
A busy Kalgoorlie venue with an extensive wine, beer and cocktail list depended on a single internet connection to run EFTPOS, table bookings and phone enquiries at once. Any slowdown during peak service hours hit payments and bookings at the same time, with no backup path to fall back on.
We put in business-grade connectivity sized to the venue's actual peak demand, paired with a managed VoIP phone system so booking calls no longer competed with card payments and guest wifi for the same connection.
Business-grade fibre/nbn connectivity, managed VoIP phone system, guest wifi separated from point-of-sale traffic.
Peak-hour dropouts stopped affecting payments and bookings, and the venue now has a single point of contact for connectivity and phone issues instead of juggling separate providers.
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